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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Emergency Water and Sewer Problems

If you're experiencing a water emergency (a broken water main) or a sewer emergency (a backup into your home), call 301-206-4002, report the problem on our mobile app or email emer...

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Verifying Pipe Material

Learn how WSSC Water is checking pipes for lead or how you can do it yourself. 

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Communications Office

The Communications team keeps the public in the know about WSSC Water news, events, maintenance, construction projects and in times of crisis, important updates.

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Wastewater Treatment

Our wastewater treatment mission is to produce clean water that is safe to return to the environment while using the biosolids that are produced in an environmentally beneficial way.

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