Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Basic page

PCCP Management Program

PipeDiver is one of several tools WSSC Water uses to inspect its PCCP.

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Understanding Your Water Bill

This bill explainer walks you through important information and shows you how usage is calculated, explains the rate structure, and details the calculations used to determine water and sewer charges. ...

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Article

WSSC Water Releases 2022 Water Quality Report

Annual Report Highlights Utility’s Commitment to Safe Drinking Water  105-Year Streak Without a Single Drinking Water Quality Violation Continues 

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Secondary Landing Page

Plumbing and Inspections

Ready to request an inspection of the job you just finished? Want to be sure your work has no code violations? Or maybe you're ready to take the WSSC Water exam to get your plumber's license? You'll f...

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ePermitting

No more paper! With our ePermitting system, applying for permits, licenses, plan reviews, inspections and approvals is online, faster and better.

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Gas Appliance FAQs

Have questions about that new gas appliance? Why do you need to have it inspected by us? Those questions and more answered here.

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Article

WSSC Water Releases 2021 Water Quality Report

Annual Report Highlights Relentless Pursuit of Safe, Clean Drinking Water Maryland’s Largest Water Utility Continues Streak: 103-Plus Years Without a Single Drinking Water Quality Violation

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Ethics Opinions

Advisory opinions, requests for waivers of Code prohibitions, and Code-related complaint reports are listed here.

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