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Recreational Water Contact Health Advisory
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Applies to T. Howard Duckett Reservoir

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Residential Water Service Disconnections have resumed
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Regional Drought Watch
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Read COG news release on 2026 drought watch
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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 1-800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Montgomery Knolls Water Main Replacement Project, Montgomery County, Maryland. Phase 1 includes Greer Ave., Gregorio St., Lowander Ln., Malibu Dr., and Whitaker Ter. Phase 2 includes Curran Rd., Glenville Rd., Long Branch Pkwy., Torrington Pl., and Wayne Ave. Phase 3 includes Arbor Hill Dr., Hedin Dr., and Oakview Dr.
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Customer Question Quick Links

Find help for some of the questions we receive most often from our WSSC Water customers as well as the regulations that govern how we bill for services, collect fees and handle billing questions, disp...

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Operations

Operations manages key WSSC Water teams that keep water flowing to you.

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New pumps and piping for the plant’s Utility Water System.
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Example WSSC Water Bill that highlights two revised sections: Section A, which shows "total gallons used this period" both underneath the bar graph tracking the average gallons of water used for the current bill period and preceding four bill periods; and in the "My Meter Reading Details" section as "Usage." Section B highlights the calculation of "Average Daily Gallons," which divides your bill period's total use by the number of days in the current bill period.