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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 1-800-828-6439
TTY: 301-206-8345

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WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

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If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

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We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

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Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

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Willy Water
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Last month the Heat Exchanger (HEX) was in place. Now the piping is connected and is running through the trench toward the Cambi Thermal Hydrolysis equipment. The HEX takes heat from the process flow between the Thermal Hydrolysis and the Anaerobic Digestion processes. The heat is used in the Boilers.
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WSSC Water employee greeting you, holding a water meter.
Article

Actualización – 6:10 p. m., jueves 29 de enero de 2026: Se espera que la solicitud de uso exclusivo de agua esencial continúe durante el fin de semana para todos los clientes de WSSC Water debido al frío extremo y al aumento significativo de roturas y fug

También se pide a los clientes que reporten agua que salga o fluya por calles y derechos de paso Los esfuerzos de conservación de los clientes están ayudando a preservar el agua para el almacenam...

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