Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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National Night Out - 2 Locations

Stop by and see us in Laurel or Capitol HeightsWest Laurel Civic Center16601 Supplee LaneLaurel, MD 207076093 Old Central Avenue (Corner of Old Central and Suffolk Avenue)Capitol Heights, MD, 207...

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Solar Power

Almost 25,000 solar panels are providing green power to three WSSC Water's Water Resource Recovery Facilities and one off-site facility. More solar power is on the way.

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Partnering to Protect Clean Water

Our FOG program is key to preventing sanitary sewer overflows, sewage backups and sewage spills.

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Understanding Your Water Bill

This bill explainer walks you through important information and shows you how usage is calculated, explains the rate structure, and details the calculations used to determine water and sewer charges. ...

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