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Recreational Water Contact Health Advisory
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Applies to T. Howard Duckett Reservoir

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Residential Water Service Disconnections have resumed
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Learn about our Financial Assistance Programs
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Regional Drought Watch
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Read COG news release on 2026 drought watch
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Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 1-800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Basic page

Board of Ethics

WSSC Water’s Commissioners and employees are required to maintain the highest professional and ethical standards in the performance of their official duties. Beginning January 31, 2023, all Board of E...

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Procurement FAQs

Get answers to the most frequently asked Procurement questions.

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Customer Question Quick Links

Find help for some of the questions we receive most often from our WSSC Water customers as well as the regulations that govern how we bill for services, collect fees and handle billing questions, disp...

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Managed Urban Deer Hunt Information

The Washington Suburban Sanitary Commission (WSSC Water) Deer Management Program was instituted in response to severe deer damage to existing forest resources on the Patuxent Reservoirs Watershed prop...

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Compliance System FAQs

 If you have a question or comment about WSSC Water’s Web-Based Compliance System, compliance issues, or the training program, please contact the Office of Supplier Diversity & Inclusion (OSD...

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2026 Q2 PFAS Compound Sampling Results

The following tables provide data on WSSC Water’s sampling results for per- and polyfluoroalkyl substances (PFAS) compounds, including both regulated and unregulated substances.

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