Codes, Standards, Policies and Procedures
There's a lot to know when working on any project that connects to WSSC Water. Here's where to find the information you need on code, policies, procedures, specifications, forms and more.
Customer Service
301-206-4001
Weekdays: 8:00 am - 6:00 pm
Email: Customer Service
One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 1-800-828-6439
TTY: 301-206-8345
WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.
If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.
We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.
Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.
Go to ePermitting
Submenu: options and links
- Development Services Code, Policies & Procedures
- Development Services General Conditions
- Engineering Records/Information (WERI)
- Geotechnical Submittals and gINT V8i Library
- Land Services Section
- Pipeline Construction General Conditions & Standards Specifications
- Pipeline Design Manual
- Plumbing & Fuel Gas Codes
- Standard Details for Construction
- WSSC Civil Drafting Standards