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Reported Water Main Breaks and Leaks
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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service
One Stop Shop
Weekdays: 8:00 am - 5:00 pm
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services
Group of three WSSC Water employees, wearing appropriate safety gear including hardhats and reflective vests, study a document one of them holds. A WSSC Water truck and orange traffic cones are in the background.

Project Purpose

To enhance service reliability and to provide safe, clean drinking water, WSSC Water is replacing our aging infrastructure. This project will replace 1.86 miles of water main ranging from 4 to 12 inches in diameter.

Project Schedule

Fall 2025 – Spring 2027

Project Status

Project is 25% complete. 

Work is currently ongoing in the areas of Dee Lane and Parkview Lane. 

Expect weekday working hours from 9:00 a.m. – 3:30 p.m. 

Work may occasionally extend beyond these hours to complete specific tasks.

Winter Holiday Schedule

Construction will pause from December 24, 2025 to January 1, 2026, except for emergency work if needed. Crews will return after the break to continue planned activities.

Key Contacts

WSSC Water Contract Supervisor 

Tim Allen
301-206-7316 
tim.allen@wsscwater.com

WSSC Water Onsite Inspector 

Steven Mogel 
240-302-6324 
steven.mogel@wsscwater.com

Darlene Drive Water Main Replacement Project, Prince George's County, Maryland. Project Number BR6558A18. The lines (medium blue) shows the water main replacement areas on Upton, Parkview, Darlene, Dee, Wigan, and Terence.

 

Last Modified: February 6, 2026, 8:39 am EST