Laurel, MD - May 20, 2026: Our Customer Service Call Center will be closed Thursday, May 28, and Friday, May 29, while our customer service advisors participate in a two-day dedicated customer experience workshop focused on enhancing how we communicate billing and water usage information, so customers receive clearer, more consistent support and an improved level of customer experience.
While our Customer Service Call Center is closed, customers can still manage their account and billing needs in the following ways:
- Online: Visit www.wsscwater.com/self-service to access self-service options.
- By phone: 301-206-4001 to use our interactive voice response system for automated account and billing support.
- Mobile app: Use the WSSC Water mobile app to manage account information and billing needs.
- Water and sewer emergencies: Report emergencies 24/7 by calling 301-206-4002 or via email [email protected].
We are committed to making customer interactions with WSSC Water even better, and we believe customers will notice the positive changes when the call center reopens following this intensive two-day workshop.