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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 1-800-828-6439
TTY: 301-206-8345

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WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

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If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

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We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

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Jon T Rymer
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In this aerial overview is the start of the construction on the Cake Hoppers at the Cake Receiving Facility.
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This is the back side of the Solids Building where the Screenings Facility is located. On the Screenings Facility the roof construction has been completed, the top railing and stairs are in place. The screening equipment inside will soon be installed in place.
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At the Cake Receiving Facility, once the Cake Silo is constructed it will be lifted in place on top of the Cake Hopper. Then a second similar structure will be built on the pad where the first silo is currently being assembled.
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Aerial view of the Anaerobic Digesters. The stairs and the connecting bridge have been completed. The overflow trough is nearing completion. Progress continues inside the structures with piping and mechanical work.
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This is a good photo of the stonework that has been placed between the boiler pads and the generator pads. The stonework was a “compromise” solution between paving the entire area or grassing it.
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This photo is inside the Medium Temperature Hot Water Building showing the pumps, process piping and mechanical work.
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These are the transformers that sit outside the Power Distribution Center next to the generators.
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This aerial photo of the Sidestream Treatment Facility shows the new aeration piping inside the tanks, the 3 new blowers used in the aeration process, and the new mechanical work at the Gravity Thickeners.