Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Columbus Day/Indigenous Peoples’ Day - CLOSED

During holidays, administrative offices are closed.However, in the event of an emergency such as a broken water main or sewer back-up, our 24-hour call center is staffed to assist our customers. The n...

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Veterans Day - CLOSED

During holidays, administrative offices are closed.However, in the event of an emergency such as a broken water main or sewer back-up, our 24-hour call center is staffed to assist our customers. The n...

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Event |

Thanksgiving Day - CLOSED

During holidays, administrative offices are closed.However, in the event of an emergency such as a broken water main or sewer back-up, our 24-hour call center is staffed to assist our customers. The n...

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Day After Thanksgiving - CLOSED

During holidays, administrative offices are closed.However, in the event of an emergency such as a broken water main or sewer back-up, our 24-hour call center is staffed to assist our customers. The n...

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Christmas Day - CLOSED

During holidays, administrative offices are closed.However, in the event of an emergency such as a broken water main or sewer back-up, our 24-hour call center is staffed to assist our customers. The n...

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Event |

Audit Committee Quarterly Meeting - February 2025

The public may attend the meeting in the Commission Office Conference Room and via a hybrid option. Call-in information will be listed below.Public Viewing Details Listen: Meeting will be availab...

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Audit Committee Quarterly Meeting - November 2025

The public may attend the meeting in the Commission Office Conference Room and via a hybrid option. Call-in information will be listed below.Public Viewing Details Listen: Meeting will be availab...

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Event |

Special Commission Meeting

Open Session at 12:15 PM - Vote to Adjourn to Closed SessionClosed Session at 12:20 PMPublic Viewing / Participation DetailsWatch: Virtual meeting will be broadcast live for public viewingCa...

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