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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 1-800-828-6439
TTY: 301-206-8345

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WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

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If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

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We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

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New Regulation
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JD Power Award
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this photo shows the Belt Filter Presses and the Polymer Tanks that will be used in the dewatering process. Along the top of the back wall is the odor ventilation system.
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In the middle of the photo workers are excavating a trench for the electrical duct bank that will provide power to the Ultra Violet disinfection system. Back in the distance you can see work going on at the Raw Water Pump Station Project site (separate project).
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In the Solids Building this photo shows the Sludge Holding Tank, the Polymer Tanks and the associated process piping.
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The equipment on the right is the Heat Exchangers (HEX). This is used to cool the sludge as it goes from the Cambi process to the Anaerobic Digestion process.
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This is a closer view of the Heat Exchanger piping.
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Inside the Digester Control Building you can see the green mixing pumps and motors. The large process piping is all painted, bolted and supported in place. At the top of the building near the ceiling is the yellow bridge crane that is now completed.
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Mechanical work ongoing at the four Gravity Thickeners. Inside the Chemical Building the contractor is still busy with the piping connections and the electrical work.