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Recreational Water Contact Health Advisory
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Applies to T. Howard Duckett Reservoir

Read the news release.
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Residential Water Service Disconnections have resumed
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Learn about our Financial Assistance Programs
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Regional Drought Watch
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Read COG news release on 2026 drought watch
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Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 1-800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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David Gill

Since October 2023, David has served as WSSC Water’s Chief Health and Safety Officer, where he leads the strategy, programs and partnerships that ensure Safety is Mission Critical across the organizat...

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Aklile Tesfaye

Aklile provides leadership and guidance to the Production and Utility Services teams critical to providing water and sewer services to our 1.9 million customers.  A highly effective public serva...

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Kishia L. Powell, P.E.

Kishia L. Powell  is a dynamic force in the global water sector with 25 years of experience in both the public and private sectors across the U.S. and London, England. She leads a team of 1,680 s...

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Jonathan W. Powell

Powell has more than 20 years of experience implementing complex and sophisticated programs and systems for large corporations and the United States military. Powell is currently a project manager wit...

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Mark J. Smith

Mark J. Smith was appointed to the WSSC Water Board of Commissioners, representing Prince George’s County, in October 2022.  He served as the 2025 Vice Chair and the 2026 Chair.He earned his unde...

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