Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Basic page

Water and Sewer Infrastructure Relocation

Homeowners and government, state, and utility projects with construction in the vicinity of WSSC Water's existing easements/infrastructure or that impact our water or sewer mains will n...

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Little Seneca Reservoir Project

Little Seneca Reservoir was constructed as an emergency drinking water source for local utilities during drought conditions. Water quality and capacity of the reservoir are threatened by the increase ...

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Triadelphia Sediment Removal Project

This project is needed to remove sediment surrounding the intake structure at Brighton Dam, as well as removing sediment that has accumulated upstream of the dam since its original construction in the...

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System Development Charge

WSSC Water levies system development charges on new development that connects to the water and sewer system, to pay for the construction of major water and sewer facilities.

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Plumbing-Mechanical Engineering Plan Review

Plumbing and Fuel Gas plans are required for most commercial construction. Follow these guidelines for submitting plans to get your project off to a smooth start.

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Bioenergy

The Piscataway Bioenergy facility will turn Poop to Power by transforming how WSSC Water handles biosolids. Construction on the $271M facility began in spring 2019 and was completed in spring 2025 on ...

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Communications Office

The Communications team keeps the public in the know about WSSC Water news, events, maintenance, construction projects and in times of crisis, important updates.

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