Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Landing Page

WSSC Water: Who We Are

As an anchor institution, WSSC Water is central to the wellbeing of our communities. For more than 100 years, we have proudly provided safe, seamless and satisfying water services, making the essentia...

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Secondary Landing Page

Emergency Water and Sewer Problems

If you're experiencing a water emergency (a broken water main) or a sewer emergency (a backup into your home), call 301-206-4002, report the problem on our mobile app or email emer...

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Triadelphia Reservoir Sediment Removal Project

WSSC Water will provide details about the upcoming sediment removal project and what neighbors can expect. Contact John Kasprzak if you have questions or to request special accommodations  - 301...

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Basic page

Sewer Rehabilitation, Replacement and Repair

Because much of our sewer pipeline system dates to the 1940s, a major rehabilitation program is under way. The work is important, but be aware that it could mean some temporary inconvenience for you.

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Violations of the Code

If someone else doesn't follow the rules when your plumbing needs work, you could get in trouble. Don't take chances, learn how to be Code-smart.

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Basic page

Improved Bill Layout

Learn about the changes WSSC Water implemented in February 2026 to make your bills even easier to understand. 

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