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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Basic page

Development Services General Conditions

For developers and engineers working on pipeline construction projects, refer to the General Conditions and Standard Specifications listed on this page.

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WSSC Water Mobile App

With the WSSC Water Mobile App, you can easily pay your bill, report a problem, check for service alerts and do much more.

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Plumbing-Mechanical Engineering Plan Review

Plumbing and Fuel Gas plans are required for most commercial construction. Follow these guidelines for submitting plans to get your project off to a smooth start.

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Typical Sewer Rehabilitation Methods

Rehabilitating the sewer infrastructure will require the use of various remediation methods in addition to the restoration of impacted streams in areas where exposed sewer components intersect with st...

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slide 8.png - Cloned
This is the western side of the site. At the bottom of the photo is the slab for the Gas Storage Facility with the concrete walls going up on the perimeter. To the left of it is the Blower Building.
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slide4.png - Cloned
This overhead photo, on the bottom right, gives us a good look into the Cake Receiving pit. The walls on this building will be going up this next month.
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Slide1.png
The most significant new construction this month is the UV (ultraviolet treatment) / Odor Control Building. The pre-fabricated walls were erected this month.
image
slide4.png
This overhead photo, on the bottom right, gives us a good look into the Cake Receiving pit. The walls on this building will be going up this next month.
image
slide 8.png
This is the western side of the site. At the bottom of the photo is the slab for the Gas Storage Facility with the concrete walls going up on the perimeter. To the left of it is the Blower Building.
Basic page

Pollution Prevention and Control

To keep certain pollutants, such as mercury, out of the water, we need your help. Learn more about what you can do.

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