Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Resolving Billing Issues

If you question the amount of your bill, be assured that WSSC Water is here to resolve any issues.Enhancements to Customer Engagement on High Bills

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Contact Development Services

Development Services works closely with developers and homeowners to plan new connections to WSSC Water; here is contact information for the people who will help you get the job done.

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Event |

Commission Meeting, Nov. 20

Wednesday, November 20, 2013 Document 1120srf_42065.pdf Webcast

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Understanding Your Water Bill

This bill explainer walks you through important information and shows you how usage is calculated, explains the rate structure, and details the calculations used to determine water and sewer charges. ...

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Secondary Landing Page

Cross-Connection Control & Backflow Prevention

WSSC Water started the Cross-Connection Control Program to keep the drinking water safe for everyone. Unprotected or improperly protected cross-connections and backflow can create unsafe drinking wate...

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Claims

If you are experiencing a water or sewer emergency, please call our 24-hour Emergency Services Center - 301-206-4002.Read the Claims Process   |  lea el proceso de reclamos

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