Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Basic page

Early Engagement Vendor Sessions

Join us for Early Engagement Vendor Sessions where you can preview details of future projects on the horizon. 

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Finding and Verifying a Plumber/Gasfitter

Did you know our customers must use a licensed journeyman or Master Level plumber to do any plumbing or gasfitting work in your home? Read more on finding one.

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Typical Sewer Rehabilitation Methods

Rehabilitating the sewer infrastructure will require the use of various remediation methods in addition to the restoration of impacted streams in areas where exposed sewer components intersect with st...

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Tap Into Business

8:00 a.m. - Registration/Networking 9:00 a.m. - 12:00 p.m. Program This event is now full!

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Watershed Recreation User Program

Our watershed recreation user program provides public recreational access to WSSC Water's privately owned watershed for activities such as picnicking, shoreline fishing and more.

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Commercial / Industrial Customers

Key information on how to comply with cross-connection control and backflow prevention requirements.

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