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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Dispute Resolving Board (DRB) Review

If you have not paid your bill in full and believe that you are entitled to a reduction in charges, here are the steps to follow for a review.

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Wastewater Treatment

Our wastewater treatment mission is to produce clean water that is safe to return to the environment while using the biosolids that are produced in an environmentally beneficial way.

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The "How Much Water Do I Use?" section of your WSSC Water bill shows the average gallons you use per day, based on your bill period and latest meter reading. For this bill, the customer's meter reading indicated they used 13,000 gallons in a 90-day period. Dividing the 13,000 gallons by the 90 days gives the amount of 144 gallons used per day. According to this bill, a typical customer uses 48 gallons per day.
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Be Salt Wise in Winter

It’s as easy as 1-2-3! Shovel right away. Use less salt. (One 12-ounce mug is all you need to melt 10 sidewalk squares!) After storm events, sweep up any excess salt for re-use.

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Refund Hearings

If you have paid your bill but believe you are entitled to a refund, first discuss your concerns with WSSC Water staff. 

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Improved Bill Layout

Learn about the changes WSSC Water implemented in February 2026 to make your bills even easier to understand. 

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