Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

Search Results

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Remote Video
Information on water usage during COVID-19 stay at home orders and how it impacts your bill.
Remote Video
More information on toilet leaks can be found on http://www.wsscwater.com/leaks
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Water Quality FAQs

Do you have questions about the quality of the water we provide? We have answers. (And a reminder that in more than 107 years, WSSC Water has never had a water quality violation.)

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#LOSETHEWAIT

We are experiencing high call volumes and longer than usual wait times. Check out these fast and easy options to connect with us without having to wait!

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Water and Sewer Infrastructure Relocation

Homeowners and government, state, and utility projects with construction in the vicinity of WSSC Water's existing easements/infrastructure or that impact our water or sewer mains will n...

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Water and Sewer Rates

We determine our water and sewer rates with cost of service, fairness and our financial stability in mind.

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Unidirectional Flushing (UDF)

Unidirectional flushing is a proactive method of cleaning water distribution pipes to improve water quality and restore capacity in your neighborhood.

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Article

WSSC Water Releases 2022 Water Quality Report

Annual Report Highlights Utility’s Commitment to Safe Drinking Water  105-Year Streak Without a Single Drinking Water Quality Violation Continues 

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Residential Sub-meter: What Is It, Why Get One?

Filling the pool, watering a large lawn - if you use a lot of water outside your home for big needs such as these, you might want to consider installing a residential sub-meter.

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