Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Planning (Phase 1) Forms

Preliminary design forms or applications needed for Planning (Phase 1) are listed here.

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Board of Ethics Meeting

The public is invited to attend the meeting virtually.Watch Open Session: Teams linkPhone: 240-800-7929; Phone Conference ID: 598669106#

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Board of Ethics Meeting

The public is invited to attend the meeting virtually.Watch Open Session: Via TeamsPhone: 240-800-7929; Phone Conference ID: 598 669 106#

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Galvanized Water Service Lines

There are two types of customer-side galvanized pipes. One requires replacement, and the other does not.

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Conservation Tips

Wise Water Use Gives You the Power to Reduce Your Bill Video: Wise Water Use Tips Inside Your Home

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Industrial Discharge Control Program

WSSC Water's Industrial Discharge Control Program, recognized as an Outstanding Pretreatment Program, was formed to regulate and monitor industrial discharges to the sewer system.

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Customer Assistance Program (CAP)

WSSC Water has a CAP that provides financial assistance to approved residential customers. Customers are required to re-enroll with Office of Home Energy Programs to continue their CAP enrol...

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