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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Public Hearing on FY26 Preliminary Proposed Operating Budget

Prince George’s County Tuesday, February 4, 2025, at 7 p.m.  These are planned as in-person meetings with an option to view via livestream. Can’t attend? Streaming is available via: Pri...

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Public Hearing on FY 27 Preliminary Proposed Operating Budget

Prince George’s County Wednesday, January 28, 2026, at 7 p.m.  These are planned as in-person meetings with an option to view via livestream. Can’t attend? Livestream available via Prin...

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Little Seneca Reservoir Project

Little Seneca Reservoir was constructed as an emergency drinking water source for local utilities during drought conditions. Water quality and capacity of the reservoir are threatened by the increase ...

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Dispute Resolving Board (DRB) Review

If you have not paid your bill in full and believe that you are entitled to a reduction in charges, here are the steps to follow for a review.

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Demolition Practices

If building demolition - total or partial - is in your plans, don't proceed until you have specific certifications from WSSC Water. The certifications you need are described on this page.

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Production Department

How does water get from our dams and reservoirs to you - and then get collected to be treated and returned to the environment? All that work is done by WSSC Water's Production Department.

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How to Flush Your Pipes for Lead

Follow these steps to flush your pipes after a lead service line replacement or disturbance.

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