Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Basic page

Understanding Your Water Bill

This bill explainer walks you through important information and shows you how usage is calculated, explains the rate structure, and details the calculations used to determine water and sewer charges. ...

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Basic page

CAP Leak Repair Program

We have partnered with Habitat for Humanity Metro Maryland to repair on-property residential water leaks will help customers save money and conserve water. 

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Basic page

Water Storage

To be sure that there's always plenty of water when you turn on the tap, WSSC Water keeps water in reserve. Reservoirs created by dams are the largest reserves, but water storage tanks used throughout...

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Basic page

Front Foot Benefit Charge

Every property connected to and using WSSC Water-built water and sewer mains is assessed a Front Foot Benefit Charge, which is explained in full below.

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Basic page

Drinking Water Sampling

This page is for customers who have been contacted by WSSC Water to participate in drinking water sampling.Participation is by invitation only. Customers are selected based on a list approved by the M...

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