Customer Service One Stop Shop

Closed until further notice, including Cashier Window
No Drop-offs accepted

Water Service Turnoffs Resumed

Act Now!


Crystal Knight-Lee

Customer Service Director

Crystal oversees the team responsible for providing WSSC Water customers with friendly, timely and quality customer services. She enjoys collaborating with others to solve problems that enhance the customer experience.

With more than 20 years leadership experience in service roles for government, non-profit and consulting sectors, Crystal enjoys building customer relationships. She is compassionate about all customers having access to safe, clean and affordable water.

Crystal earned her B.S. in Management from Towson University and an M.S. in Applied Behavioral Science from Johns Hopkins’ Carey Business School. She also earned a post-graduate certificate in strategic management from the University of San Diego

She loves photography, football, and volunteering in her local community, including serving as a sponsor mom for midshipmen at the US Naval Academy.