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Attention eBill Customers
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New and Improved Customer Experience!

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Laurel, MD - May 18, 2026: We are updating your e-Bill experience. Starting Monday, May 18, WSSC Water has transitioned to a new e-Bill vendor.  

What this means for you:

  • No action is required on your part.
  • You still have the features you need to conveniently pay and manage your bills.
  • Your previously scheduled payments will process as expected.

Customers with current eBill accounts will not need to sign up again with this new system. The only change you will notice is a variation in the main payment screen, as demonstrated in the following screen shots:

Current Screen

The current eBill system looks like this screenshot, with a dark aqua banner and different acount number lines highlighted in light beige.

New Screen

The new eBill system's main screen will look like this screenshot, with a dark blue banner and the different account number lines highlighted in either light beige or a light russet.

If you have any questions, feel free to explore our e-Bill FAQs or email us at [email protected]