Department of Operational Reliability and Resilience

We ensure the reliability, resilience, and efficiency of WSSC Water’s operations through proactive strategies and continuous improvement of systems and processes.

The Department of Operational Reliability and Resilience is dedicated to enhancing the capacity of our infrastructure to withstand interruptions and adapt to disruptive changes. We focus on improving the availability, functionality, and redundancy of critical systems, while minimizing the frequency and duration of service disruptions through proactive maintenance and the adoption of best practices.

Our efforts are centered on strengthening the resilience of our water systems, integrating collaborative and adaptive water resource management practices, and enhancing our capacity to absorb, adapt, and recover from potential challenges such as flooding, drought, and contamination events. We prioritize improvements in water quality monitoring and the development of resilient power systems, including microgrids.

Additionally, we are committed to optimizing the efficiency of our operations by proactively reducing resource use and costs. This includes advancing metering infrastructure, responding to variations in water demand, aiding in meeting or exceeding regulatory demands, reducing water loss and inflow/infiltration, and improving energy use efficiency. We also focus on optimizing the use of chemicals, enhancing source water quality as well as energy and resource recovery, and promoting sustainability through reuse initiatives.

The department works collaboratively across divisions and with external partners to ensure the long-term sustainability and performance of WSSC Water’s critical infrastructure.