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Customer Service
301-206-4001 (ask for agent)
Weekdays: 7:30 am - 7:00 pm 
Email: Customer Service
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Weekdays: 7:30 am - 5:00 pm
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301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
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WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.
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If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may request a pay plan or learn more about all of the financial assistance resources. Get started by calling 301-206-4001.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information

Learn More about Permit Services

Sewer Rehabilitation in Montgomery and Prince George’s Counties; Contract No. CI5335A17

In partnership with MDE Maryland Water Quality Financing Administration, WSSC Water has procured contractors for the rehabilitation, replacement and/or relocation of sewer mains and manholes in public rights-of-way or within WSSC Water easements in various locations in Montgomery and Prince George’s Counties, Maryland.  WSSC Water anticipates rehabilitating its sanitary sewer mainline, lateral and manhole systems by utilizing trenchless technologies such as structural lining and grouting.  Work involving pipe bursting, open cut, and sewer manhole replacement will also be required.

Total Project Cost: $57,586,275
State Loan: $30,140,321
State Grant: $17,543,501
Local Funds: $  9,902,453

More on Sewer Overflow Prevention

Sanitary Sewer Overflow Reports Breaks/Overflows

SR3 Program

Projects in the SR3 Program will take place within three areas: roads, laterals, and environmentally sensitive areas.

SR3 Program FAQs

Answers to questions on the consent decree, wastewater collection, and the sewer rehabilitation, repair and replacement program.

Typical Sewer Rehabilitation Methods

Rehabilitating the sewer infrastructure will require the use of various remediation methods in addition to the restoration of impacted streams in area...

Last Modified: April 20, 2021, 7:22 pm EDT