Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Verification, Replacement & Funding

Verification, replacement and funding will all be prioritized to first help those most at risk from lead exposure.

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Smart Cities Expo and World Congress

The WSSC Water Smart One Water team will be hosting an exhibit at the 2024 Smart City Expo and World Congress (SCEWE) from November 5-7 in Barcelona Spain. Learn more about Smart One Water and meet th...

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Basic page

Sewer Blockages & Backups

It can happen: one day sewage might back up into your home. Who's responsible for fixing the problem, you or WSSC Water? The answer: It depends.

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Basic page

Water Main Breaks

A water main break leaves hundreds of people without service and can cause serious traffic problems. So we take them seriously - especially in cold weather.

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New Year's Holiday Schedule

WSSC Water Customer Call Center and Cashier's Office Closed 4 p.m., Dec. 31; Reopens 8 a.m., Jan. 5Emergency Services and Interactive Voice Response System Available 24/7

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