Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

New Year's Holiday Schedule

WSSC Water Customer Call Center and Cashier's Office Closed 4 p.m., Dec. 31; Reopens 8 a.m., Jan. 5

Emergency Services and Interactive Voice Response System Available 24/7

Laurel, MD - December 30, 2025: In observance of New Year's Day, WSSC Water’s Customer Call Center and Cashier's Office will be closed starting Wednesday, December 31, 2025, at 4 p.m. and will reopen on Monday, January 5, 2026, at 8 a.m. Our Interactive Voice Response System, 301-206-4001, is available 24/7 to handle routine customer inquiries.

In the event of a water/sewer emergency, call our 24/7 Emergency Call Center at 301-206-4002 or email the Emergency Call Center. In addition, you may file a claim day or night by calling 301-206-7095 or visiting https://www.wsscwater.com/claims.