Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Basic page

Board of Ethics

WSSC Water’s Commissioners and employees are required to maintain the highest professional and ethical standards in the performance of their official duties. Beginning January 31, 2023, all Board of E...

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Commission Meeting, June 18

This meeting is being held on Tuesday, June 18 in lieu of June 19 (Juneteenth holiday). Public may attend meeting in person or virtually via the call-in information below should they wish to provide ...

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Compliance & Resources

WSSC Water is serious about compliance, which is why it is one of our focus areas.

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Solar Power

Almost 25,000 solar panels are providing green power to three WSSC Water's Water Resource Recovery Facilities and one off-site facility. More solar power is on the way.

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Laboratory Expansion Project

To ensure another century of safe water, WSSC Water invested $38 million to upgrade its Maryland Department of the Environment-certified laboratory to meet increased demand for water quality analysis....

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Fats, Oils & Grease

One of the most frequent causes of sewer clogs is a cooking product such as fats, oils and grease.

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