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Get Current 2.0 Program
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Extended and Enhanced Program Runs from July 1 to October 31

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What's Your Pipe Type?
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Learn about our lead reduction program.

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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service
One Stop Shop
Weekdays: 8:00 am - 5:00 pm
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Basic page

Residential Customers

Essential information for residential water customers. Learn about cross-connection control, backflow prevention, and how you can help protect your home water system and the WSSC Water supply.

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Partnering to Protect Clean Water

Our FOG program is key to preventing sanitary sewer overflows, sewage backups and sewage spills.

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Where Does My Water Come From?

The clean, safe drinking water we provide comes from one of two rivers: the Potomac or the Patuxent. But which one provides your water? Keep reading to find out.

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Audit Committee

WSSC Water’s Audit Committee was established in 2014 to monitor WSSC Water’s Audit processes, financial reporting processes, system of internal controls, and compliance with laws and regulations.

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Refund Hearings

If you have paid your bill but believe you are entitled to a refund, first discuss your concerns with WSSC Water staff. 

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Identify WSSC Water Employees

Be safe and be certain when interacting with someone who says they're a WSSC Water employee: here's how to know you're dealing with one of our workers.

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Save Water and Money — Repair Leaks!

The average household wastes nearly 10,000 gallons of water annually due to leaks.Read the Fix a Leak Week news release

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WSSC Water Financial Assistance Programs

Through our enhanced financial assistance programs, we are committed to helping customers pay their water bills. We offer financial assistance programs and encourage customers to subscribe to our fina...

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