Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

Search Results

Content type
File Type
Sort by
Order
Basic page

WSSC Water Financial Assistance Programs

Through our enhanced financial assistance programs, we are committed to helping customers pay their water bills. We offer financial assistance programs and encourage customers to subscribe to our fina...

Published on
Basic page

Where Does My Water Come From?

The clean, safe drinking water we provide comes from one of two rivers: the Potomac or the Patuxent. But which one provides your water? Keep reading to find out.

Published on
Basic page

Essential-Water-Use-Only Request

Request LIFTED for all WSSC Water Customers, Effective 1:20 p.m., Monday, February 2, 2026

Published on
Basic page

WSSC Water is Winter Ready

Our crews are committed to serving our customers 24/7/365 and are prepared to respond to the increase in water main breaks and leaks we experience during the winter months. 

Published on
Basic page

Identify WSSC Water Employees

Be safe and be certain when interacting with someone who says they're a WSSC Water employee: here's how to know you're dealing with one of our workers.

Published on