Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 1-800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

Essential-Water-Use-Only Request

Final Update – 5:00 p.m. Wednesday, September 30, 2026 Essential-Water-Use-Only Request Lifted

Actualización Final – 5:00 p.m., miércoles 30 de septiembre de 2026: La solicitud de uso esencial solamente del agua ha finalizado; El sistema de distribución de agua se ha rellenado hasta volver a niveles normales y el suministro eléctrico hacia la plan

What should customers do during an essential-water-use-only request?

  • Use water only as necessary 
  • No outdoor water use, including lawn irrigation systems
  • Avoid or limit flushing toilets (do not flush after every use)
  • Avoid or limit using washing machines and dishwashers

Water Storage Tips

Stay Informed

Last Modified: September 30, 2026, 5:03 pm EDT