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Essential Water Use Only Issued for All WSSC Water Customers
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Power Outage at Potomac Water Filtration Plant

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Recreational Water Contact Health Advisory
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Applies to Triadelphia and T. Howard Duckett Reservoirs

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Residential Water Service Disconnections have resumed
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Learn about our Financial Assistance Programs
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Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 1-800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

Infographic: Essential Water Use Only Request (Text Alternative)

Use Water Only as Necessary

  • Take shorter showers
  • Quickly turn off faucets
  • Limit flushing toilets
  • Limit using washing machines and dishwashers
  • No outdoor water use

For more information on this request, visit wsscwater.com/essential-use.

Last Modified: September 29, 2026, 12:13 pm EDT