Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Basic page

CAP Leak Repair Program

We have partnered with Habitat for Humanity Metro Maryland to repair on-property residential water leaks will help customers save money and conserve water. 

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New pumps and piping for the plant’s Utility Water System.
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Example WSSC Water Bill that highlights two revised sections: Section A, which shows "total gallons used this period" both underneath the bar graph tracking the average gallons of water used for the current bill period and preceding four bill periods; and in the "My Meter Reading Details" section as "Usage." Section B highlights the calculation of "Average Daily Gallons," which divides your bill period's total use by the number of days in the current bill period.
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Front Foot Benefit Charge

Every property connected to and using WSSC Water-built water and sewer mains is assessed a Front Foot Benefit Charge, which is explained in full below.

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