Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

Search Results

Content type
File Type
Sort by
Order
Basic page

Customer Service Department

The Customer Service Department is ready to help you when you have a question (or even a complaint) about our service.

Published on
Basic page

Demolition Practices

If building demolition - total or partial - is in your plans, don't proceed until you have specific certifications from WSSC Water. The certifications you need are described on this page.

Published on
Basic page

Fats, Oils & Grease

One of the most frequent causes of sewer clogs is a cooking product such as fats, oils and grease.

Published on
Basic page

Billing Multi-Use Properties

A trend toward building mixed-use properties prompted us to adopt a new way to bill mixed-use and multi-unit residential properties.

Published on
Basic page

Overview

Published on
Basic page

Utility Services

It takes a big effort by a lot of people throughout WSSC Water to keep the water flowing to you. Our Utility Services Division plays a key role in getting the job done.

Published on