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System Maintenance Alert
1771624800

App intermittently unavailable starting Feb. 20 @ 10 p.m. and ending Feb. 21 @ 7 a.m.

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System Maintenance Alert
1771606800

Apps intermittently unavailable Feb. 21, 4 to 6 p.m.

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Reported Water Main Breaks and Leaks
1769530200
Use our map to locate reported water main breaks and leaks near you.
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Drinking water not impacted by sanitary sewer overflow after collapse of DC Water’s sewer main in Montgomery County.
1769184998
Learn more.
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Contact Pay Bill Report an Emergency Financial Assistance Permits
Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service
One Stop Shop
Weekdays: 8:00 am - 5:00 pm
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

Annual Reports

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Accounts Payable Reports

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P-Card Reports

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Blue Plains Audit Reports

Blue Plains O&M Billings Audit Report - FY2021 and FY2020

System Development Charge Audit Reports

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Performance and Program Audit Reports

Customer Service High Bill Adjustments/Corrections Process Audit

Fraud, Waste and Abuse Hotline | Fraud, Waste and Abuse FAQs

Learn more about the Office of the Inspector General

Last Modified: August 5, 2025, 9:10 am EDT