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Get Current 2.0 Program
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Eligible Customers Receive Up to 50% in Bill Credits and Waived Fees - Runs March 1 to June 30

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What's Your Pipe Type?
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Learn about our lead reduction program.

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Customer Alert
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Regional Drought Watch

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Contact Pay Bill Report an Emergency Financial Assistance Permits
Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service
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Weekdays: 8:00 am - 5:00 pm
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
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WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

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If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

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Basic page

Galvanized Water Service Lines

Galvanized water service lines can capture lead released from upstream lead service lines, which could then be released into your drinking water.

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Annual Notifications of Service Line Material

If our records show that a pipe type in your home or business is lead, Galvanized Requiring Replacement (GRR) or unknown, you will receive an annual notification from us.

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The new water line is being installed in the tank riser vault, where the main line connects to the elevated tank.
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What Is a Water Service Line
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Galvanized Water Service Lines
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About Us

WSSC Water’s Intergovernmental Relations Office (IRO) is on the front line advocating, for legislation that impacts our work.

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Currently, we're excavating the existing water line to the tank to replace it with a new main line. The existing line, installed when the tank was built, has reached the end of its service life.