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*MARCH 21 UPDATE* Drinking water not impacted by sewer main collapse in Germantown
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Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

¿Qué es una línea de servicio de agua?

A water service line is the pipe that carries water from our water main to your home. A portion of the water service line is utility owned while the other portion is customer owned.

The service line runs from the water main to the property receiving water. WSSC Water is responsible for the portion of the service line that connects to the water main and runs to the property line. The customer-owned portion of the service line is the part that runs from the property line into the home.

 

¿Qué es una línea de servicio de agua?

La línea de servicio de agua es la tubería que lleva agua desde nuestra tubería principal hasta su casa. Una parte de la línea de servicio de agua le pertenece a la empresa de agua, mientras que la otra parte es propiedad del cliente. Spanish house graphic

If you have any questions, please contact us at [email protected]

Related Pages

Water Quality Reports

WSSC Water is proud to present our annual Water Quality Report, which shows that our record of more than 107 years with zero water quality violations ...

What's Your Pipe Type? Program

The first step to reducing lead is to find its sources. We are helping customers identify their service line pipe material. If it turns out to be lead...

Last Modified: December 15, 2025, 9:03 am EST