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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Business Development and Partnerships

WSSC Water seek out ways to generate revenues that are not tied to the funds derived from our rate-paying customers. This helps us keep costs down and remain nimble and efficient in providing our...

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WSSC Water Fees

Learn about the fees on your bill, what the monies are used for and how they are calculated.

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General Services Department

Our General Services Department has a big job: To pay attention to the many, many details that keep WSSC Water running smoothly.

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Careers

WSSC Water is a top employer for a reason, and it's not just because of our competitive pay and generous benefits. It's because we value our employees and recognize their hard work. Come join us!

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Meter Testing

Have a high bill? Do you think something is wrong with your water meter? We can test your meter for accuracy.

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The WSSC Water Fund

The Water Fund provides assistance to customers in financial need and is funded entirely by contributions from customers, employees, and other sources.

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