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Recreational Water Contact Health Advisory
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Applies to T. Howard Duckett Reservoir

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Residential Water Service Disconnections have resumed
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Regional Drought Watch
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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 1-800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

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Learn More about Permit Services

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Basic page

Water Quality in Your Home

There are steps you can take to ensure the best water quality in your home. Here's what you should do if you see discolored water, or if it's time to flush the pipes.

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Galvanized Water Service Lines

There are two types of customer-side galvanized pipes. One requires replacement, and the other does not.

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Unidirectional Flushing (UDF)

Unidirectional flushing is a proactive method of cleaning water distribution pipes to improve water quality and restore capacity in your neighborhood.

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Annual Notifications of Service Line Material

November 2025 Update If our records show that a pipe type in your home or business is lead, Galvanized Requiring Replacement (GRR) or unknown, you will receive an annual notification from us.

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