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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Patuxent Raw Water Pipeline Community Project Update Meeting

This is a hybrid meeting. Interested parties may access the meeting via Teams (information below) or in person at 14501 Sweitzer Lane Laurel, MD 20707 (Auditorium) Watch Meeting Dial In: 240-800...

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Event |

Public Hearing on FY26 Preliminary Proposed Operating Budget

Prince George’s County Tuesday, February 4, 2025, at 7 p.m.  These are planned as in-person meetings with an option to view via livestream. Can’t attend? Streaming is available via: Pri...

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Event |

Public Hearing on FY 27 Preliminary Proposed Operating Budget

Prince George’s County Wednesday, January 28, 2026, at 7 p.m.  These are planned as in-person meetings with an option to view via livestream. Can’t attend? Livestream available via Prin...

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The WSSC Water Fund

The Water Fund provides assistance to customers in financial need and is funded entirely by contributions from customers, employees, and other sources.

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Event |

New Year's Day - CLOSED

During holidays, administrative offices are closed. However, in the event of an emergency such as a broken water main or sewer back-up, our 24-hour call center is staffed to assist our customers....

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