Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Customer Advocates

Our Customer Advocates are in your communities every day, carrying out their mission to serve as liaisons between you and WSSC Water.

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Demolition Practices

If building demolition - total or partial - is in your plans, don't proceed until you have specific certifications from WSSC Water. The certifications you need are described on this page.

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Drinking Water Source Protection

It's vital for WSSC Water to protect the rivers that are our main sources of drinking water. We actively work to do so, but we also need your help.

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Utilities of the Future

Paradigm Shift to Water Resource Recovery Facilities:Impacts to and Opportunities at WSSC Water

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