Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Event |

Board of Ethics Meeting

The public is invited to attend the meeting in person or virtually. Watch Open Session: Teams Link  Phone: 240-800-7929; Phone Conference ID: 921 890 562#

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SR3 Program

Projects in the SR3 Program will take place within three areas: roads, laterals, and environmentally sensitive areas.

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Annual Notifications of Service Line Material

November 2025 Update If our records show that a pipe type in your home or business is lead, Galvanized Requiring Replacement (GRR) or unknown, you will receive an annual notification from us.

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Donate to Our Neighbors in Need

Even a small donation can make a big difference to someone who's having a difficult time paying their water bill. Here's how you can help.

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Commercial / Industrial Customers

Key information on how to comply with cross-connection control and backflow prevention requirements.

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Solar Power

Almost 25,000 solar panels are providing green power to three WSSC Water's Water Resource Recovery Facilities and one off-site facility. More solar power is on the way.

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