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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Basic page

Solar Power

Almost 25,000 solar panels are providing green power to three WSSC Water's Water Resource Recovery Facilities and one off-site facility. More solar power is on the way.

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Basic page

Production Department

How does water get from our dams and reservoirs to you - and then get collected to be treated and returned to the environment? All that work is done by WSSC Water's Production Department.

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Basic page

General Services Department

Our General Services Department has a big job: To pay attention to the many, many details that keep WSSC Water running smoothly.

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Basic page

Wind Power

Our wind turbines contributed to reducing greenhouse gases equivalent to taking 7,324 gas-powered cars off the Capital Beltway.

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About the Police Department

The primary mission of the WSSC Police Department is the protection of the area’s water supply and infrastructure against sabotage or acts of terrorism.

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Basic page

Customer Service Department

The Customer Service Department is ready to help you when you have a question (or even a complaint) about our service.

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Basic page

Wind Power FAQ

Here are responses to some Frequently Asked Questions regarding wind power and how we use it at WSSC Water.

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Basic page

Police Department

We are a small agency charged with a critical mission, protection of the most precious resource known to man, water.

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Article

MEDIA ADVISORY / PHOTO OP: We’ve Got the Power!

WSSC Water Celebrates Grand Opening of its Poop-to-Power Bioenergy Facility Join Congressmen Steny Hoyer and Glenn Ivey, Maryland Department of the Environment Secretary Serena McIlwain, Local Electe...

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