Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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WSSC Water Financial Assistance Programs

Through our enhanced financial assistance programs, we are committed to helping customers pay their water bills. We offer financial assistance programs and encourage customers to subscribe to our fina...

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Drinking Water Sampling

This page is for customers who have been contacted by WSSC Water to participate in drinking water sampling.Participation is by invitation only. Customers are selected based on a list approved by the M...

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Drinking Water Source Protection

It's vital for WSSC Water to protect the rivers that are our main sources of drinking water. We actively work to do so, but we also need your help.

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Water Quality FAQs

Do you have questions about the quality of the water we provide? We have answers. (And a reminder that in more than 107 years, WSSC Water has never had a water quality violation.)

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Water and Sewer Infrastructure Relocation

Homeowners and government, state, and utility projects with construction in the vicinity of WSSC Water's existing easements/infrastructure or that impact our water or sewer mains will n...

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Connecting to WSSC Water

If you want to connect your home to WSSC Water, review this information for important details you need to know.

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Water and Sewer Rates

We determine our water and sewer rates with cost of service, fairness and our financial stability in mind.

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