Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Fraud, Waste and Abuse

Help us promote integrity at the WSSC Water by reporting suspected incidents of Fraud, Waste and Abuse.

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MEDIA ADVISORY / PHOTO OP: We’ve Got the Power!

WSSC Water Celebrates Grand Opening of its Poop-to-Power Bioenergy Facility Join Congressmen Steny Hoyer and Glenn Ivey, Maryland Department of the Environment Secretary Serena McIlwain, Local Electe...

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General Services Department

Our General Services Department has a big job: To pay attention to the many, many details that keep WSSC Water running smoothly.

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Our Leadership

We are entrusted by our community to provide safe and reliable water, life's most precious resource, and return clean water to our environment, all in an ethically and financially responsible manner.&...

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Refund Hearings

If you have paid your bill but believe you are entitled to a refund, first discuss your concerns with WSSC Water staff. 

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