Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Sewer Pipeline Infrastructure Improvement and Rehabilitation

WSSC Water is implementing various rehabilitation programs that will extend the useful life of the aging sewer system in Montgomery County and Prince George’s County which is approximately 50 to 100 y...

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Start or Stop Service

Moving to a new home and need to set up your WSSC Water account? Planning to move out and want to stop your billing? We can help.

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Donate to Our Neighbors in Need

Even a small donation can make a big difference to someone who's having a difficult time paying their water bill. Here's how you can help.

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Drinking Water Sampling

This page is for customers who have been contacted by WSSC Water to participate in drinking water sampling.Participation is by invitation only. Customers are selected based on a list approved by the M...

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Plumbing-Mechanical Engineering Plan Review

Plumbing and Fuel Gas plans are required for most commercial construction. Follow these guidelines for submitting plans to get your project off to a smooth start.

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Meter Testing

Have a high bill? Do you think something is wrong with your water meter? We can test your meter for accuracy.

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Refund Hearings

If you have paid your bill but believe you are entitled to a refund, first discuss your concerns with WSSC Water staff. 

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