Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 1-800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services
Stop.Review.Enroll. Benefits are different this year. WSSC Water is change health care providers this year. If you're currently enrolled in UnitedHealthcare, you'll need to take action during Open Enrollment Open Enrollment October 19 - Nov 13 Review your medical coverage. Open Enrollment Livestream Join us for an important Livestream where we'll walk through what's changeing, what you need to know and how to make the best choice for you and your family Thursday, October 1 Noon - 1 p.m. Scan the QR code or visit wsscwater.com/retirees Representatives for Kaiser Permanente and Cigna will give brief presentations on their plans. If you are unable to attend the livestream the recording will be posted on our website. Visit www.wsscwater.com/retirees or scan the QR code to visit the page.

Retiree Healthcare Benefits Meeting - October 1, 2026

 

Open Enrollment Site Visits

October

MondayTuesdayWednesdayThursdayFriday
October 19 

Open Enrollment 
Begins		October 20  

Wellbeing Fair - 
Support Center 
8 a.m. -Noon		October 21

Potomac
7 a.m. - 8 a.m. 

Lyttonsville 
7 a.m. - 8 a.m.		October 22 

Brighton Dam
8 a.m. - 9 a.m. 

Vendor 
Virtual 
Sessions*		October 23
October 26October 27 

Parkway 
7:30 a.m. - 8:30 a.m. 

Vendor 
Virtual 
Sessions*		October 28

Laboratory 
Noon - 1 p.m.		October 29 

Anacostia
7 a.m. - 8 a.m.		October 30
*Vendor Virtual Sessions - October 22
  • 10 a.m. Cigna
  • 11 a.m. Kaiser
  • 3 p.m. EyeMed

Microsoft Teams meeting
Join:  https://teams.microsoft.com/meet/2645510803591061?p=njwIoq5ro9i7S8jHuy
Meeting ID:  264 551 080 359 106 1 
Passcode:  wY9LN6oi

*Vendor Virtual Session - October 27
  • 10 a.m. Delta

Microsoft Teams meeting
Join: https://teams.microsoft.com/meet/2773593719517839?p=yudJGIaR8zRAG019a9
Meeting ID: 277 359 371 951 783 9
Passcode: aa6Nz2TZ

November

MondayTuesdayWednesdayThursdayFriday
November 2 

 		November 3  

Election Day		November 4

Seneca
7 a.m. - 8 a.m. 

Patuxent 
8 a.m. - 9 a.m.		November 5

Western Branch
7 a.m. - 8 a.m. 

Support Center
Noon - 2 p.m.		November 6
November 9November 10

Temple Hills 
7:00 a.m. - 8:00 a.m. 

Piscataway 
9:30 a.m. - 10:30 a.m.		November 11

Veterans Day		November 12

Gaithersburg
7 a.m. - 8 a.m.		November 13

Open Enrollment 
Ends

Access Member Direct

Health Insurance

Forms and Waivers

The following forms are all fillable, however you must:

  1. Download the form first to your computer.
  2. Fill in the form
  3. Print it out
  4. Sign it
  5. Scan/email or mail it to the address on the form.

 

Last Modified: October 16, 2026, 3:36 pm EDT