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Customer Service
301-206-4001 (ask for agent)
Weekdays: 7:30 am - 7:00 pm 
Email: Customer Service
One Stop Shop
Weekdays: 7:30 am - 5:00 pm
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
Visit Customer Service
WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.
Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may request a pay plan or learn more about all of the financial assistance resources. Get started by calling 301-206-4001.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information

Learn More about Permit Services

Health Insurance

Virtual 2023 Open Enrollment Sessions

On Tuesday, October 25, Human Resources is hosting a variety of Open Enrollment-related sessions as listed below. Note: Some sessions in the two groups overlap. In those instances, choose only one.

For any of the sessions listed right, click here to join the meeting.

virtual meetings 2023 first set

For the four sessions listed right, click here to join the meeting.

virtual meetings 2023 second set

Summaries of Benefits and Coverage

Forms and Waivers

The following forms are all fillable, however you must:

  1. Download the form first to your computer.
  2. Fill in the form
  3. Print it out
  4. Sign it 
  5. Scan/email or mail it to the address on the form.

Empower Your Savings 

The Human Resources Office is pleased to announce a new Standard Procedure (SP), Chapter 1.50, Deferred Compensation Plan Investment Committee Charter. The purpose of this SP is to establish an Investment Committee to manage the WSSC Water Deferred Compensation Plan. The committee, which includes Commissioner Chris Lawson, Deputy General Manager of Administration Joe Beach,  Chief Financial Officer Patti Colihan, Director of Human Resources DeAnna Thomas and Retirement & Investment Division Manager Rick Baker, is authorized to be the investment fiduciary responsible for the prudent management of our Deferred Compensation Plan and its participants. The committee also selects investment managers and consultants for the Plan and ensures a diverse range of asset class options for the participants to choose from. The SP has been published in the Manual of Standard Procedures, Title 1 – Governance.  

WSSC Water’s 457(b) Deferred Compensation Plan!

Please send your questions to our designated email address:  empoweryoursavings@wsscwater.com.

    COVID-19 Related Updates

    Last Modified: October 24, 2022, 9:18 am EDT