Laurel, MD - May 29, 2026: We are currently experiencing a system outage that is affecting the following:
- Online Bill Pay (kiosk, web, mobile)
- Interactive Voice Response System (IVRS)
- ​Customers will be unable to:
- Make/split payments
- Request an extension
- Enter a meter reading
- Request a plumbing inspection
- ​Customers will be unable to:
- Fire Hydrant Meter Rental
- Refund Requests
- Cross-Connection Test Reports
- Plumbing Cards
We are working to fix this outage as quickly as possible.
As always, we appreciate your patience and apologize for the inconvenience. Thank you for being a valued customer.